"A SaaS organization is measured as a repeatable growth model. It means that their customer needs to be successful using their platform/service for more than a year. Ask yourself, 'how can you make an impact to the point that customers can't imagine running a business without you?'
Once companies stop making their success about themselves and shift their focus on the customer as a partner instead of an account, there is also a change in how services are delivered.
Emilia D'Anzica, Partner Customer Success and Account Management